Dear service desk,
I hope you're doing well, it is with some regret that I am giving this feedback, I have previously emailed your company to request the termination of my broadband service, but ultimately nothing has been heard from you, and even though I have been off your service since April 2024, I am still having to pay the monthly bills that you send out to me, which is ridiculous, and I hope to see a fair response here, thank you.
The following is the record of my past communication with your customer service via e-mail for reference.
Customer ID: 1196642514
Dear TPG Customer Service team，
I hope this message finds you well.
I am writing to urgently inquire about the status of my broadband account cancellation. My next billing cycle is imminent, and I am eagerly awaiting confirmation of the cancellation to avoid any additional charges.
I have already completed the identity verification process as per the instructions provided in your link. However, I have yet to receive any communication regarding the progress or confirmation of my account cancellation.
Given the urgency of the situation, I would greatly appreciate an immediate update on the status of my cancellation request. Ensuring this matter is resolved before the next billing date is of utmost importance to me.
Thank you for your prompt attention to this matter. I look forward to your swift response.
Best regards,
Feng ZHAO
Customer ID: 1196642514
Dear TPG Customer Service team，
I hope this message finds you well.
I am writing to urgently inquire about the status of my broadband account cancellation. My next billing cycle is imminent, and I am eagerly awaiting confirmation of the cancellation to avoid any additional charges.
I have already completed the identity verification process as per the instructions provided in your link. However, I have yet to receive any communication regarding the progress or confirmation of my account cancellation.
Given the urgency of the situation, I would greatly appreciate an immediate update on the status of my cancellation request. Ensuring this matter is resolved before the next billing date is of utmost importance to me.
Thank you for your prompt attention to this matter. I look forward to your swift response.
Best regards,
Feng ZHAO
Customer ID: 1196642514
From: Cancel <cancels@tpg.com.au>
Date: Wednesday, 24 April 2024 at 2:09 pm
To: zhao maple <maple0804@outlook.com>
Subject: Re: Cancel my broadband service
Dear Feng zhao,
Thank you for your patience.
One of our Account Specialists tried to contact you over the phone, but failed to reach you.
Alternatively, for security purposes and to proceed with the formal termination of your TPG service, we will require you to fill out the form at: https://www.tpg.com.au/identity
Once submitted, we will be in contact with you within the next 2 business days via text or via your nominated email address.
Please be reminded that your account will remain active until we received your confirmation or course of action.
This means that the account will remain active and charges will continue until we receive the required documents to proceed with the cancellation.
Please advise if there is anything else that we can be of further assistance.
Kind regards,
Rose | ADSL Cancellation | UserID: 11339
T 13 14 23 | F 02 9850 0813
www.tpg.com.au
Email Queue: ADSL Cancellation
TPG Telecom (ASX: TPG)
This email and any attachments are confidential and may be subject to copyright, legal or some other professional privilege.
They are intended solely for the attention and use of the named addressee(s). They may only be copied, distributed or
disclosed with the consent of the copyright owner. If you have received this email by mistake or by breach of the confidentiality
clause, please notify the sender immediately by return email and delete or destroy all copies of the email. Any confidentiality,
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-------- Original Message --------
Subject:
Re: Cancel my broadband service
Date:
2024-04-20 16:46:06
From:
zhao maple <maple0804@outlook.com>
To:
Customer Service <tpg_cs@tpg.com.au>
Dear Customer Service Representative$B!$(B
I hope this message finds you well. I am writing to request that any updates or communications regarding my ongoing requests, particularly the cancellation of my broadband service, be primarily conducted through email.
Given that English is not my first language, I find it more convenient and clear to communicate in writing. Should there be an urgent need to contact me, you can also reach me at my phone number: 0415805637 via text message.
Please let me know if you need any more details to proceed with my request. I appreciate your cooperation and look forward to your confirmation email regarding the cancellation.
Thank you for your attention to this matter.
Best regards,
Feng zhao
From: Customer Service <tpg_cs@tpg.com.au>
Date: Saturday, 20 April 2024 at 10:24 am
To: zhao maple <maple0804@outlook.com>
Subject: Re: Cancel my broadband service
Dear Feng,
Thank you for your email.
We are sorry to learn that you wish to cancel your TPG service.
We have passed on your request to an Accounts Specialist who will be in touch with you within 24 hours to finalise
your request.
You may reply to this email with your preferred contact number and time for us to contact you. Alternatively, you
may contact your Accounts Specialist directly at 02 9850 0959.
Currently, no changes have been made on your account and it remains active until further correspondence.
Please let me know if I can assist you further.
Kind regards,
Michael | Customer Service | UserID: 14886
T 13 14 23 | F 02 9850 0813
www.tpg.com.au
Email Queue: Customer Service
TPG Telecom (ASX: TPG)
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This email and any attachments are confidential and may be subject to copyright, legal or some other professional privilege.
They are intended solely for the attention and use of the named addressee(s). They may only be copied, distributed or
disclosed with the consent of the copyright owner. If you have received this email by mistake or by breach of the confidentiality
clause, please notify the sender immediately by return email and delete or destroy all copies of the email. Any confidentiality,
privilege or copyright is not waived or lost because this email has been sent to you by mistake.
