Roaming in US stopped working

[roaming123]

Hello. I have a TPG Mobile plan that has been working properly overseas (US) for the past 4 years. Recently it stopped working. I have the same SIM and phone, no settings have changed."Roaming" is checked in my account settings.

Could someone help me figure out why it stopped working?

Cheers.

[BasilDV]

Welcome to the Community @roaming123.

When you said it stopped working, aren't you receiving any signal?

Have you tried to manually select a network?

What troubleshooting have you tried so far?

BasilDV

[roaming123]

Hi BasilDV. Yes that's right. There's a signal but it says "No Service" on my Android phone. This is the same phone I've been using for roaming for years with the same SIM card.

I tried manually selecting networks, I tried running updates, I tried switching different parameters in the Network settings (such as VoLTE / Mobile Data), and tried restarting.

When I'm in the network settings, I see "TPG" as the network header, but no service.

Do you know any other troubleshooting tips?

[BasilDV]

Hi @roaming123

We'd like to raise this to our Mobile technical team for further checking and troubleshooting.

Shoot me a PM with your customer ID or mobile number along with the best email to contact you overseas.

BasilDV