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Can’t login

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Level 1a
I can’t login my tpg account from the app my tpg as it always shows incorrect password and username and tried to reset still not working. So, I can’t activate my mob. Please fix it.
2 REPLIES 2
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Moderator

Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

kind regards

 

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Moderator

Hi @cathylechowicz ,

Pls check if you are using all username in small letter as well as password.

If still having issue pls send me private message with your customer Id/username and contact details,

Regards,

Sajal