Welcome to the community,
Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you
Hi @cathylechowicz ,
Pls check if you are using all username in small letter as well as password.
If still having issue pls send me private message with your customer Id/username and contact details,
We've responded to your other post. We'll be waiting for your TPG account details via PM.
How do I private message (PM) in the community