Can’t login

[cathylechowicz]

I can’t login my tpg account from the app my tpg as it always shows incorrect password and username and tried to reset still not working. So, I can’t activate my mob. Please fix it.

[Ken-C]

Hi there             

 Welcome to the community,

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

kind regards

[sajalm]

Hi @cathylechowicz ,

Pls check if you are using all username in small letter as well as password.

If still having issue pls send me private message with your customer Id/username and contact details,

Regards,

Sajal

[Caralduncan]

How do I have a private message with u

[Daisy_Dhen]

Hi @Caralduncan!

We've responded to your other post. We'll be waiting for your TPG account details via PM. 

How do I private message (PM) in the community
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

Regards, 

Daisy_Dhen