I have recently changed my mobile plan from heavy usage to medium usage. I received an email stating that this modification will occur on the 1st March 2022. In the meamtime the current service has been cancelled. I have tried multiple time to get through to customer support to resolve this issue. Even the auto-call back function isn't working and just hangs up. Can you please restore the mobile phone service before we change service providers.
Checking your account, a Mobile escalation officer is already assigned to monitor your case. A request to reactivate your service has been sent to our Network Team.
Please allow 1-2 working days for the completion of the reactivation.
Further updates will be communicated by the assigned officer.
Feel free to let us know should you require further assistance.
Note: We have modified your post for privacy and security due to the TPG account detail(s) posted.
Hi @ajthomas72, recent update indicated that your Mobile service has now been reactivated. Despite the setback we hope the resolution has helped in making the experience with TPG a bit better.
Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support