Sim Card Activation

[Christinelsy]

Just received the new sim card yesterday but unable to activate the sim card. Installed the TPG mobile app and wanted to follow the steps and got stuck at the first step which when I click on "Activate Sim" but no response.

[Ahra_G]

Hi @Christinelsy 

You may refer to the article below:

How to activate your TPG Mobile SIM card 

To help manage your TPG services on the go, you may download our TPG Mobile App on this link: TPG AU app 

If the issue persists, please send us your Customer ID or TPG mobile number via private message so we can have our Mobile Team to assist you. 

Regards,

Ahra_G