Slave email not working

[jenc1965]

Have set up a new email address in the manage email section.

It says the email is active but I can't log into it using the post office log in or set up the email on a phone. I have deactivated it and reactivated it but still not working.

Is there something I am not doing or doing wrong?

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter

[jenc1965]

Thanks for the reply Peter.
I can't seem to see an option to PM you, how do I do this?

[jenc1965]

I did find the option for the PM which I have sent.

[Riezl]

Hi @jenc1965 ,

To send a PM, you can refer to this link:How do I private message (PM) in the community

[jenc1965]

Hi there,

I did manage to send the PM, I did put a comment to say that I had sent it too.

I missed a call from TPG last night, I am awaiting a call back today.

[Riezl]

Apologies if I have overlooked your message about this. We have advised our Technical Team to contact you again. Let us know should you have a preferred contact time.