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Slave email not working

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Level 1c

Have set up a new email address in the manage email section.

 

It says the email is active but I can't log into it using the post office log in or set up the email on a phone. I have deactivated it and reactivated it but still not working.

 

Is there something I am not doing or doing wrong?

6 REPLIES 6
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

 

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Level 1c

Thanks for the reply Peter.
I can't seem to see an option to PM you, how do I do this?

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Level 1c

I did find the option for the PM which I have sent.

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Moderator

Hi @jenc1965 ,

 

To send a PM, you can refer to this link:How do I private message (PM) in the community

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Level 1c

Hi there,

 

I did manage to send the PM, I did put a comment to say that I had sent it too.

I missed a call from TPG last night, I am awaiting a call back today.

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Moderator

Apologies if I have overlooked your message about this. We have advised our Technical Team to contact you again. Let us know should you have a preferred contact time.