TPG Community

Get online support

So many charges on my card to transfer address

Level 2
Can you please explain to me why TPG charged me 59$ 3times this month and another 10$?

Hi @Tmoubarak,


Welcome to TPG Community!


We were able to locate your account using your community details and checked the fees.


We understand that you've relocated and upgraded the plan from ADSL2+ to NBN. The relocation fee for no locked in contract is 99.95. Since you have a remaining balance from your previous ADSL2+ account amounting to $40.64, we've deducted it to the relocation fee which is why you were billed $59.31.


Your new NBN plan is valued at $59.99/Month. TPG is a prepaid service; your initial payment is comprised of your 1st month fee.


The $10 charge is for the shipping of the brand new NBN modem/router.


Should you require further assistance, please let us know.


Kind regards,