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So many charges on my card to transfer address

Level 1a
Can you please explain to me why TPG charged me 59$ 3times this month and another 10$?
1 REPLY 1
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Moderator

Hi @Tmoubarak,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and checked the fees.

 

We understand that you've relocated and upgraded the plan from ADSL2+ to NBN. The relocation fee for no locked in contract is 99.95. Since you have a remaining balance from your previous ADSL2+ account amounting to $40.64, we've deducted it to the relocation fee which is why you were billed $59.31.

 

Your new NBN plan is valued at $59.99/Month. TPG is a prepaid service; your initial payment is comprised of your 1st month fee.

 

The $10 charge is for the shipping of the brand new NBN modem/router.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV