Superfast Plan -Complimentary Speedboost - Speed has halved?

[anditcooper1]

I received the complimentary speedboost for 6 mths email on the 24th Feb.......since then my speed has halved and my upload speeds have sometimes been faster than my download speeds. I have reset the modem and am using an ethernet cable. Any ideas? It feels throttled rather than superfast!

[Riezl]

Hi @anditcooper1, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community