Welcome to TPG Community,
Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
To learn how to send a private message, click here.
Apologies for the trouble caused.
The refund is still in progress and the officer assigned on your case is closely monitoring the progress.
The officer will surely get in touch as soon as an update becomes available.
This is why forcing customer to store their credit card information on your system is backwards. Join 2020 and just send a ** invoice with bpay details and stop storing customers' important information on the back end of your customer facing My Account website that hasn't changed since 2005