TPG Compensation

[tomcook100]

Hello,

I have now spoken to TPG on at least 3 occasion to follow up on my below request for compensation for the significant period of time where I had no internet due to the Nokia Gateway modem that TPG provided being faulty.

I was told each time that somebody from TPG would contact me within 24 hours but nobody has contacted me. Each time I have spoken to TPG I have requested that TPG provide a written response to my below email from Monday, 13 December 2021 8:47 AM and I was told that this would occur.

I am yet to receive a response. Once again, this is appalling customer service as I am constantly being told that TPG will do something and it does not happen.

Please response to the my below email of Monday, 13 December 2021 8:47 AM as a matter of priority.

Regards,

Tom

[Ahra_G]

Hi @tomcook100, 

We appreciate you raising this concern to us.

We'd like to understand you better and get to the bottom of your concern. 

Let us have your Customer ID or username via private message in order for us to assist you accordingly. 

Regards,

Ahra_G