TPG is emaling me saying my direct debit is NOT working BUT it worked in Dec 2022 - what is the problem?

[dorothysproul]

TPG is emailing me saying my direct debit is NOT working BUT it worked in Dec 2022 - what is the problem?

[Aubrey]

Hi dorothysproul, please send your customer ID or account username via private message and let's have a look at your account.

Thanks,

Aubrey