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Tpg wont release home phone number

sorebuttcheek
Level 2
I want to change nbn to Telstra but I cant seem to port the landline over as telstra say tpg wont release it. We have had this number for 40 years. So how can I get tpg to release it?
2 REPLIES 2
Shane
Moderator

Sad to learn that you decided to cancel the service with us. We'd like to confirm have you been contacted by our Accounts Team to discuss the termination terms of the service? If not yet, send us a Private Message with your details so we can have them contact you to provide details. 

 

 

I want to change nbn to Telstra but I cant seem to port the landline over as telstra say tpg wont release it. We have had this number for 40 years. So how can I get tpg to release it?

Shane
Moderator

We confirm with our Team that porting of the landline number to the new ISP is out of our scope. We recommend to coordinate this with the new ISP. 

 

I want to change nbn to Telstra but I cant seem to port the landline over as telstra say tpg wont release it. We have had this number for 40 years. So how can I get tpg to release it?