Transfer Account

[Kaushik_Roy]

Hi

I've been a customer with TPG since 2014-2015 or even earlier & started with my current mobile phone number. Sometime later my wife joined TPG & we also took up ADSL+ (now NBN) with TPG & in this process all the services were combined under one account. However, I wasn't made aware of the fact the there can only be ONE account holder, in this case my wife. Now, I'm trying to transfer my number to a different provider & I've been refused saying that the number I'm trying to 'port' doesn't belong to me. Please advise as to how can I remove my mobile number out of the current account into a separate account under my name. Thanks.

[Anonymous]

Hi @Kaushik_Roy ,

We regret to learn that you are transferring to another mobile provider. We will need to create a separate account for your mobile number by submitting a change of ownership request. Here's how:
How to request for Change of Ownership (Broadband and Mobile)
https://community.tpg.com.au/t5/Accounts-and-Billing/How-to-request-for-Change-of-Ownership-Broadban...

Your existing account for NBN will remain on both of you and your wife's name.

Let us know if you require further help.

Regards,
Dann