Trying to pay an overdue account and can’t get in because mobile phone has changed

[Skullee]

Hi, can I get some help updating a mobile phone number for my very elderly mother, so I can update her payment details, so her internet doesn't get cut off in 5 days?

thank you

[Angeli]

Hi @Skullee, 

Welcome to TPG Community! 

Send us PM with your mother's customer ID or username and we'll discuss it from there. 

How do I private message (PM) in the community
 

Regards. 

Angeli