Ultrafast offer of $99

[Rushau1]

Recently I received an email with an offer to upgrade to the ultrafast plan with a saving of $45 . Normally $144.99, so $99.99. This came a few days prior to the ending of a six months boost period, due to changes in plan pricing. Having rung tpg for verification, they gladly upgraded me. Now sadly they have charged me $124.99 and five calls later get absolutely no help in correcting this error. I have not received any communications from them to say they are on the case . Nil nothing , zip. Totally frustrating. Any suggestions please.

[Shane]

Hi @Rushau1 ,

Welcome to the community!

Thanks for bringing this to our attention, we'd love to help verify the offer and check this with our Account Specialists Team. To better understand the situation, drop me a private message with your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community 

Regards,

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@Rushau1 wrote:
Recently I received an email with an offer to upgrade to the ultrafast plan with a saving of $45 . Normally $144.99, so $99.99. This came a few days prior to the ending of a six months boost period, due to changes in plan pricing. Having rung tpg for verification, they gladly upgraded me. Now sadly they have charged me $124.99 and five calls later get absolutely no help in correcting this error. I have not received any communications from them to say they are on the case . Nil nothing , zip. Totally frustrating. Any suggestions please.

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