Unable to Activate the sim

[wl02065294]

Hi,

I tried to activate my sim, but I cannot authorise the transfer of my mobile number since my old number no longer have the credit to reply the sms.

I tried to call 1300993019 number, but again, my phone do not have any credit, so I am unable to call TPG.

Wondering can I receive a call back or any other way outside topping up a sim that I will be abendoning after activiting the tpg sim?

[sajalm · Accepted solution]

Hi @wl02065294 ,

Welcome to the community,

I will raise this to our relevant team, pls wait for their call, pls give them 24 hrs.

Regards,

Sajal

[wl02065294]

My apologize, I think I received a miss call from TPG due to I forgot to swapped to the tpg sim and forgot to swap back to my new sim, if a new call can be arranged it would be much appreicated.

Sorry again for the mistake. Looking forward to hear back from you.

[wl02065294]

Problem solve, much thanks

[88049334]

How do I activate my Sim ? My plan is for seniors, unable to activate my TPG sim.

[Ahra_G]

Hi @88049334,

TPG Australia & TPG Singapore are 2 separate entities. Kindly send an email to Singapore Mobile Team at support@tpgmobile.com.sg so they can provide further assistance.
 

You may also reach out to their  social media pages:

Instagram: https://www.instagram.com/tpgsingapore
Facebook: https://www.facebook.com/tpgmobilesg/

Cheers!