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Unable to Activate the sim

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Level 1a

Hi,

 

I tried to activate my sim, but I cannot authorise the transfer of my mobile number since my old number no longer have the credit to reply the sms.

 

I tried to call 1300993019 number, but again, my phone do not have any credit, so I am unable to call TPG.

 

Wondering can I receive a call back or any other way outside topping up a sim that I will be abendoning after activiting the tpg sim?

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @wl02065294 ,

Welcome to the community,

I will raise this to our relevant team, pls wait for their call, pls give them 24 hrs.

Regards,

Sajal

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3 REPLIES 3
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Moderator

Hi @wl02065294 ,

Welcome to the community,

I will raise this to our relevant team, pls wait for their call, pls give them 24 hrs.

Regards,

Sajal

View solution in original post

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Level 1a

My apologize, I think I received a miss call from TPG due to I forgot to swapped to the tpg sim and forgot to swap back to my new sim, if a new call can be arranged it would be much appreicated.

 

Sorry again for the mistake. Looking forward to hear back from you.

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Level 1a

Problem solve, much thanks