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Unable to Update Card Details From Overseas

Soooverseas
Level 2

My card has recently changed and I am currently overseas and I don't have access to my AU mobile number here. When I tried to log in to my account, it's asking to enter OTP sent to my registered AU mobile. I received an email from TPG yesterday on the failed monthly payment due to old card details. Is there any alternative way to update my card details?

 

I would also like to have my AU mobile number on roaming.  Is it adequate just to turn on the roaming option in the phone settings.

 

Thanks

Soo 

1 REPLY 1
BasilDV
Moderator

Hi @Soooverseas 

 

You also have your TPG AU number with you?

 

Then let's see no what we can arrange for you.

 

Just send us a private message with your account details.

 

BasilDV