Unable to access account

[CrazyDiamond]

Unable to access TPG account.

Malwarebytes is blocking main TPG website saying because of phishing.
If I click on My Account at top of forum, as well as malwarebytes blocking, the page comes up with the following.

Secure Connection Failed

An error occurred during a connection to www.tpg.com.au. SSL received a record that exceeded the maximum permissible length.

Error code: SSL_ERROR_RX_RECORD_TOO_LONG

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

[Shane]

Hi @CrazyDiamond ,

What troubleshooting steps have you taken so far? Have you tried to use a different browser?

Regards,

Unable to access TPG account.

Malwarebytes is blocking main TPG website saying because of phishing.
If I click on My Account at top of forum, as well as malwarebytes blocking, the page comes up with the following.

Secure Connection Failed

An error occurred during a connection to www.tpg.com.au. SSL received a record that exceeded the maximum permissible length.

Error code: SSL_ERROR_RX_RECORD_TOO_LONG

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

[CrazyDiamond]

Doesn't matter what browser, get same result that Malwarebytes blocks. Firefox, Edge, Chrome.

[Shane]

Hi @CrazyDiamond ,

Try to perform clear cache and cookies on your browser. If the issue still persists, shoot me a PM with your details so we can conduct further investigation.

Regards,

Try to clear cache and cookies. If the issue still persists, shoot me a PM with your details so we can conduct further investigation.

[CrazyDiamond]

Hi Shane, Issue still persists so have sent you a PM

Thanks

[timl1404]

Same issue for me starting yesterday. A friend who also uses Malwarebytes Premium has the problem too. Spoke to Service Desk yesterday and the agent could access the TPG homepage ok. She got me to change my DNS addresses which made no difference. Use Opera browser but same with Chrome and Edge.

[Shane]

Hi @timl1404 ,

Could you shoot me a PM with your details so we can check what is causing this issue and provide a resolution?

Regards,

Same issue for me starting yesterday. A friend who also uses Malwarebytes Premium has the problem too. Spoke to Service Desk yesterday and the agent could access the TPG homepage ok. She got me to change my DNS addresses which made no difference. Use Opera browser but same with Chrome and Edge.

[timl1404]

What details do you need Shane?

[Shane]

Hi @timl1404 ,

Send me a PM with your account detials.

How to send a PM? 

Regards,

What details do you need Shane?

[david64]

@CrazyDiamond  @timl1404 . Have you tried contacting Malwarebytes support?

It could be a false positive or certificate error.

Can you get to  tpg.com.au/home/postoffice?

It has a tab for My Account and other parts of website.