Hi Shane, Issue still persists so have sent you a PM Thanks ... View more

Doesn't matter what browser, get same result that Malwarebytes blocks. Firefox, Edge, Chrome. ... View more

Thanks Shane ... View more

Thanks Mel for clarifying. Appreciated. Regards ... View more

Yes, I got one too to my mobile which is with a different provider. Only have NBN and land line with TPG. I did a screenshot and emailed to customer relations. I suspected that it is a scam. ... View more

Hi Mat The Archer C4000 would be more than capable of achieving the Superfast speeds, with Wi-Fi speeds capable up to 1625 Mbps on both 5 GHz bands and 750 Mbps on 2.4 GHz band, and WAN/LAN ports are Gigabit. I am not on HFC, but am on FTTP with an Archer AX20 and getting average 800 Mbps plus download and 40 Mbps plus upload via ethernet cable to Windows 10 PC, or average 500 Mbps plus download on wi-fi to Windows 10 laptop, on the Ultrafast plan. Since you mention that you have only been getting up to NBN100 speeds while on the fast trial, there is a couple of things you could check for the ethernet connection. If you have Windows 10 on PC or laptop, check the Network Adapter LAN settings via Device Manager > Network Adapters > right click on the shown adapter (mine was Realtek PCIe GbE Family Controller) and click Properties. In properties select the Advanced tab, and scroll to Speed & Duplex and change value to 1.0 Gbps Full Duplex. Also from the Advanced scroll menu, disable 'Auto Disable Gigabit'. Also check the ethernet cable, that it is a Cat 5E or above. It is usually printed somewhere along the cable. If your current cable is only a Cat 5, then the max speed you can get through that cable is 100 Mbps.   Check if all 3 LEDS for 2.4 GHz, 5GHz-1 and 5GHz-2 are on. Also is WPS on or off, that can have an effect sometimes.   Another thing worth checking is that the Wif-Fi adapter driver is up to date on the laptop. An older driver may prevent setting up for the faster speeds. Hopefully, some of that may help   Chhers Mark ... View more

First, I would suggest logging into your account and see if the Ultrafast plan is showing. When I upgraded to the Ultrafast and was only getting up to 100 Mbps, I checked my Network Adapter LAN settings in Windows via Device Manager > Network Adapters > right click on the shown  adapter (mine was Realtek PCIe GbE Family Controller) and click Properties. In properties select the Advanced tab, and scroll to Speed & Duplex and change value to 1.0 Gbps Full Duplex. Also if connecting via ethernet cable check that it is a Cat 5E or above. Usually printed on the cable. If the cable is only a Cat 5 it will restrict to 100 Mbps. Another thing is wether the modem/router is Ultrafast capable. I am on FTTP, and changed mine from the old supplied Netcomm NF12 to a TP-Link Archer AX20 and now get download speed around 800 to 900 Mbps and upload around 40 to 45 Mbps, as per Speedtest.net test. ... View more