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Unable to access my account

Level 2
Customer number : 1190761823
Invoice number : 805880850
Overdue Amount $29.99
Disconnection 03 July 2024
I have been trying to access my account to make payment but I can't for some reason, and have been trying to reset my password but I can't do that either, as I am in overseas now.
I will be back in Sydney on 6th of July.
Could you please help me and advise me what to do now.

Community Manager

Hey @mamajulia416,


You won't be able to access your account from overseas. Our Privacy Team will be able to sort this out for you. Fill out the form from the link below and send us the reference number via private message.


Confirm Identity Request | TPG