Unable to change address on Contact page

[amyth0mps0n007]

Hi, 

I need to update my contact details with a new address. When I do this on the "Update Contact & Payment Details" page (see attached image), and click "update details now", the changes are not saved and my old address is still showing. I have tried to do this on 2 browsers several times with no luck. 

Can I send someone at TPG a private message so this can be resovled?

[Anonymous]

Hi @amyth0mps0n007 ,

I arranged one of our Mobile Specialists to contact you today, make sure to keep the availability of your mobile and let me know how it will go.

Cheers!

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@amyth0mps0n007 wrote:

Hi, 

I need to update my contact details with a new address. When I do this on the "Update Contact & Payment Details" page (see attached image), and click "update details now", the changes are not saved and my old address is still showing. I have tried to do this on 2 browsers several times with no luck. 

Can I send someone at TPG a private message so this can be resovled?

---

[meebo]

Tiny bit of a necro post but this is extactly what is happening to me.

I'm trying to begin the "Moving Home" process but when it comes to the Step 4 and where it will send the new equipment it shows my old address.

So to try and fix it I went into the "Update Contact & Payment Details" to change it to the new address it the same as the original poster and does not upate the details.

I need this fixed before I can even begin the "Moving Home" process.

[BasilDV]

Hi @meebo

We've edited your post as it contains your account username.

Please avoid posting any account details on a public thread as it may compromise your account security.

We'd like to arrange a call from our Moving home team to check on this further. Please send me a PM with your preferred time and best number to be contacted tomorrow?

BasilDV