Hi.
Very similar to other people with the change over to myaccount.tpg.com.au: 1) balance has fallen to 7 cents as no longer debited automatically from our bank account, but when try to make a payment, I encounter:
"This feature is only available when paying with a credit or debit card. Please update your payment details and we will automatically debit you for any outstanding amount owing."
So, if I try to alter this to a credit card by hitting the button, I get a statement of the prior account arrangements, but no way to alter these. Two days ago, when I went through
https://cyberstore.tpg.com.au/your_account/index.php?function=changeccdetails2
I changed the arrangements to be via credit card, but nothing has changed. Of course I have spent 10 hours now waiting for 2 call-backs from the "service" team.
Even getting an account on this forum so I could whinge took two hours for the verification email to make its way to my TPG email account!
The really bizarre detail is that I went through this rigmarole for our other mobile phone account in December, and successfully topped this up via bank account direct debit, but this too has dropped to only $3, and surprise, surprise cannot be topped up either...
Cheers.
