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Update card details

lrobe1234
Level 2

I was able to update my card details last month for my monthly sim card payment, but the payment this month seems to have failed to go through. With the new 2FA I am unable to log in to my account (as I am overseas and cannot receive the text message to my Aus number). I tried calling the 1300 number but it did not connect to anything. Can someone help?

 

-L

1 REPLY 1
Ahra_G
Moderator

Hi @lrobe1234

 

Let's work on getting this resolved for you. PM away your TPG Customer ID or username so we can reach out to our Privacy team. 

 

Thanks! 

Ahra_G