TPG Community

Get online support

VERY frustrating - unable to reset password and login to account and ridiculous customer service wait times

Marli24
Level 2

I have forgotton my password and am trying to reset it.  However, when I use the reset password link and put in account details I get the following message.  I tried calling that number, was on hold for 50 minutes and then cut off?  I don't want to waste another 50 minutes of my time.  Can you please advise what I need to do?

Notification Failed

Sorry, we are unable to send your temporary password.
Please check and try again here.

For further assistance with your password issue, please call TPG Customer Service on 13 14 23.