very disappointed, 6 months ago I upgraded my plan / connection to FTTB
for a better and consistent connection.
was given new router which can support the upgraded plan
the tech came to configure, been told all setup and ready to go,
as per work requirement tested home internet speed test last week,
shockingly surprise the way the router was configured been under bandwith control
limited to as per the old (downgraded) plan with upload only '0.85-0.95mbps' with ping fluctuating between 20-120, no wonder couldnt pass teh home internet speed test
have been paying all this time for nothing, when contacted the tech support to fix, remote trouble shooter (alvin) done dont even know and now no internet service, when contacted customer support for urgent resolution required and compensate no support available
till tomorrow ??? seriously
when comes to pay getting charge on time
what about the service promised ?
after multipl and frustrated calls got a booking for a tech to visit and inspect
forced to use alternative internet service another expense
is there any one can listen to customers voice and compensate ..... or else no wonder as so many other customers switching I'll be doing so, spread the word off course not to get stuck in here.
expecting the resolution
Welcome to the Community!
We were able to locate your account using your community details and learned that the Technician was able to attend today.
All the test that he has done shows a passing result.
Your assigned Engineer will be in touch with you for further discussion.