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I paid my bill but my internet cut off

Level 2
I lost my debit card and was unable to pay my bill for a short time. My new card arrived and I paid my bill. but 2 days after paying my bill, my internet was cut off. I've been waiting for 2 days for my internet to open. I'm complaining about your service quality, even though I paid my bill without warning, you cut off my internet and you still haven't opened it.

We are sorry to know about what happened and we'd like to help get to the bottom of this, @6963826. We have located an account using your community details, but we'd like to make sure that we got the right one.


Please send us a private message with your TPG customer ID, username and complete address so we can verify the details.


To send a PM, please refer to this link: How do I private message (PM) in the community