I paid my bill but my internet cut off

[6963826]

I lost my debit card and was unable to pay my bill for a short time. My new card arrived and I paid my bill. but 2 days after paying my bill, my internet was cut off. I've been waiting for 2 days for my internet to open. I'm complaining about your service quality, even though I paid my bill without warning, you cut off my internet and you still haven't opened it.

[Riezl]

We are sorry to know about what happened and we'd like to help get to the bottom of this, @6963826. We have located an account using your community details, but we'd like to make sure that we got the right one.

Please send us a private message with your TPG customer ID, username and complete address so we can verify the details.

To send a PM, please refer to this link: How do I private message (PM) in the community