Mobile and NBN are separate services which uses different type of technologies.
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.
To send a PM, please refer to this link: How do I private message (PM) in the community
We understand that the service is now working and you've confirmed it with our Engineers.
The billing adjustment has been requested for the fault duration.
Let us know if you need further assistance.