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Waiting for new bank card, payment due today

Level 2
Still waiting for new bank card to arrive in the mail. A payment is due today, cannot update payment details. I have the funds in my bank account. What do I do?

Hi @lynny_close,


Welcome to TPG Community!


We managed to locate your account using your community details and checked the account.


The only payment method that we support is through credit card or direct debit. If your new bank card will arrive on or before the 18th of April, it will be fine as you are paid up until that date.


If there will be any delay with the arrival of your new bank card, please contact our Customer service team at 13 14 23 Option 3 + 1 for real time support.


Kind regards,