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Why has extra money been taken from my account.

Level 2

I have been trying to find out why i have had $79 taken out of my account when my plan is $59. I have a home phone add on that i rarely use. I would like to remove this add on. Every time i try to contact tpg  i get thrown around to different people and then no response. Just left with no explanation. Poor form. Really bad customer service.