Hi there,
I’ve just cancelled my service with TPG as I’ve gone with another provider at a new property. I am out of contract and have been told there is a 30 day cancellation notice period, but neither the customer service rep I spoke to or the member of the cancellation team I spoke to were able to clarify for me whether or not you intend to take $59.99 from my account on the 12th of September when it would usually debited.
As I will be in my new property and under a new contract by the 12th of September I want to ensure that I am no longer giving money to TPG, as I will not be using the service after the 29th.
I am unable to field phone calls during business hours so if I could please receive a response via email it would be much appreciated.
Thank you.
