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Will I be charged after I have moved?

Level 2
Hi there,

I’ve just cancelled my service with TPG as I’ve gone with another provider at a new property. I am out of contract and have been told there is a 30 day cancellation notice period, but neither the customer service rep I spoke to or the member of the cancellation team I spoke to were able to clarify for me whether or not you intend to take $59.99 from my account on the 12th of September when it would usually debited.

As I will be in my new property and under a new contract by the 12th of September I want to ensure that I am no longer giving money to TPG, as I will not be using the service after the 29th.

I am unable to field phone calls during business hours so if I could please receive a response via email it would be much appreciated.

Thank you.

Hi @laurenprattent 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.



Hi @laurenprattent 


A PM has been sent to you.