TPG Community

Get online support

Will I be charged after I have moved?

Highlighted
Level 1
Hi there,

I’ve just cancelled my service with TPG as I’ve gone with another provider at a new property. I am out of contract and have been told there is a 30 day cancellation notice period, but neither the customer service rep I spoke to or the member of the cancellation team I spoke to were able to clarify for me whether or not you intend to take $59.99 from my account on the 12th of September when it would usually debited.

As I will be in my new property and under a new contract by the 12th of September I want to ensure that I am no longer giving money to TPG, as I will not be using the service after the 29th.

I am unable to field phone calls during business hours so if I could please receive a response via email it would be much appreciated.

Thank you.
2 REPLIES 2
Highlighted
Moderator

Hi @laurenprattent 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Moderator

Hi @laurenprattent 

 

A PM has been sent to you.

 

Thanks,