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Winback: unclear, maybe misleading offer

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Level 1

Hi,

 

I've changed NBN providers (from TPG to some other) after being a customer for 5+ years. Got a call from TPG Winback team, which in the end offered me a 6months contract with 2 months free, which I accepted.

 

To my surprise - this is a 8 months contract with 2 free (2+6), and not a 6month total contract time with 2 of them free, as I understood.

 

Request that the offer be corrected as I understood above, or clarified ASAP so I can roll back to my previous provider. 2 additional months is not an issue, but feeling mislead is.

1 REPLY 1
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Moderator

Hi @AlexM

 

Welcome to the Community!

 

We appreciate you raising this concern to us. 

 

Recent notes on your account indicated that an offer was indeed given which includes a contract. 

 

A call back has been organised today from our inback Team to clarify any information provided as well as discuss your options further. 

 

Regards,

Ahra_G