I've changed NBN providers (from TPG to some other) after being a customer for 5+ years. Got a call from TPG Winback team, which in the end offered me a 6months contract with 2 months free, which I accepted.
To my surprise - this is a 8 months contract with 2 free (2+6), and not a 6month total contract time with 2 of them free, as I understood.
Request that the offer be corrected as I understood above, or clarified ASAP so I can roll back to my previous provider. 2 additional months is not an issue, but feeling mislead is.
Welcome to the Community!
We appreciate you raising this concern to us.
Recent notes on your account indicated that an offer was indeed given which includes a contract.
A call back has been organised today from our inback Team to clarify any information provided as well as discuss your options further.