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cancel my service

365health
Level 2
Level 2
‎24-05-2019 05:39 PM

hello，i want to cancel my service，what should i do？my use name is XXXX， and account number is xxxxxxx

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3 REPLIES 3
Riezl
Moderator Moderator
Moderator
‎25-05-2019 05:33 PM

Hi @365health,

 

Welcome to TPG Community!

 

We have located the account using the details you have provided and we are sorry to know that you'd like to cancel the service.

 

We value you as our customer and we'd like to check what can be done to turn things around.

 

We'd like to arrange a specialist to contact you to further discuss the matter.

 

Please PM us your best contact number and most convenient time to receive a call with a brief description of why you'd like to cancel the service.

 

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community

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Riezl
Moderator Moderator
Moderator
‎26-05-2019 05:33 PM

Hi @365health, we'd like to make a follow up regarding your contact details and the reason why you'd like to cancel the service.

 

Feel free to PM us so we can have a specialist contact you to address this concern.

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Anonymous
Not applicable
‎27-05-2019 05:51 PM

Hi @365health,

 

We've seen that you have been in contact with one of our Account Specialists and provided details of Account Cancellation.

 

Let us know should you require further assistance.

 

Cheers!

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