Hi @Xuanrong
Welcome to the Community!
It's very unfortunate that you're leaving us so soon.
I was able to check your records using your community details as reference. It appears that you've already interacted with our Escalations Team regarding your request ,and that you've stated that you're going overseas, hence why you had to rescind your service with us. As discussed over the phone, please send the email to finalize your request.
If you need clarification or have other queries, don't hesitate to leave a comment.
Regards,
