TPG Community

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cancel my service

Level 1

Dear admin,

 

I want to cancel my service but I didn't register the account before. I wonder how could I cancel it, how soon it will take and when can I get the refund back?

 

Many thanks,

Xuanrong

2 REPLIES 2
Moderator

Hi @Xuanrong 

 

Welcome to the Community!

 

It's very unfortunate that you're leaving us so soon.

 

I was able to check your records using your community details as reference. It appears that you've already interacted with our Escalations Team regarding your request ,and that you've stated that you're going overseas, hence why you had to rescind your service with us. As discussed over the phone, please send the email to finalize your request.

 

If you need clarification or have other queries, don't hesitate to leave a comment.

 

Regards,

Highlighted
Moderator

Hi @Xuanrong

 

We have already sent you a confirmation email regarding your cancellation request.

 

We thank you for staying with us for the last 3 years and wish you good fortune ahead.

 

Regards,