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cancelation service

6521311
Level 2
Level 2
‎21-06-2022 08:44 PM

Hi Support team 

 

I have received email now about canceclation request of my mobile service while I did not request it.

I tried to figure out the issue by access to my account but the Novus did not work where it get me back to the login page. 

I contacted you several times but with luck to answer. 

 

what suppose I do. 

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3 REPLIES 3
Aubrey
Moderator Moderator
Moderator
‎22-06-2022 08:40 AM

Welcome to TPG Community @6521311!

 

Please send us a private message with your mobile or customer reference number so we can check the status of your account.

 

Thanks! 

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Tommy1ers
Level 2
Level 2
‎22-06-2022 07:15 PM

I recieved the same email - my mobile number has now been cancelled can this be sorted out urgently.

Please explain how your customers accounts were cancelled without consent

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Anonymous
Not applicable
‎23-06-2022 08:49 AM

Hi @Tommy1ers, 

 

Send us a private message with your TPG mobile number and we'll check on your service status. 


How do I private message (PM) in the community
 

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