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cancelation service

6521311
Level 2

Hi Support team 

 

I have received email now about canceclation request of my mobile service while I did not request it.

I tried to figure out the issue by access to my account but the Novus did not work where it get me back to the login page. 

I contacted you several times but with luck to answer. 

 

what suppose I do. 

3 REPLIES 3
Aubrey
Moderator

Welcome to TPG Community @6521311!

 

Please send us a private message with your mobile or customer reference number so we can check the status of your account.

 

Thanks! 

Tommy1ers
Level 2

I recieved the same email - my mobile number has now been cancelled can this be sorted out urgently.

Please explain how your customers accounts were cancelled without consent

Angeli
Moderator

Hi @Tommy1ers

 

Send us a private message with your TPG mobile number and we'll check on your service status. 


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