cancellation before installation

[liuellenk]

Hi,

I'd like to cancel my NBN account. As the installation progress is still "progressing", I'd like to know if I can withdraw from the installation without termination fees. 

I have contacted support via phone and was advised to email to escalate the enquiry, however the email response did not answer my question. I'm yet to receive a call back but am happy to continue communication online. 

[BasilDV]

Hi @liuellenk,

Welcome to TPG Community!

We regret to hear that you've decided to cancel your account. I'll raise this with our Service delivery team and have your case manager to contact you between 12PM - 2PM today to discuss the process further.

Kind regards,

BasilDV

[BasilDV]

Hi @liuellenk,

Your case manager tried to contact you, but you were unreachable. Do you have any preferred time and best number to be contacted for them to try again? Please send it via PM and I'll notify them for your convenience.

Kind regards,

BasilDV