i was summit my cancellation at my account on 8th Jan, and i understand that it will need 30 days notification to TPG, and i will keep to waiting for your guys to letme know when will be the end day of my cancellation. but after 8th Feb if i still not receive any email or phone call, i will not going to pay any bill after that!
We regret to read that you've decided to terminate your service with us.
We'll chase this with our Accounts team and have someone to be in touch with you to confirm that your request has been processed.
We wish you all the best with your new provider and hope you'll consider TPG again in the future.