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Asking for refund on pre balance account

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Level 1a
Hi, I'? using a prepaid plan which costs me $12.5 per month. I though I have to top up in advance, but it charged me directly without using the money in prevalence account. I wonder how can I get the unused money from my prepaid account
5 REPLIES 5
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Moderator

Hi @Lilydales, please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

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Level 1a

hi, I please check your inbox

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Moderator

We have received your PM and we have likewise replied to it asking for your best contact number so we can arrange one of our mobile specialists to contact you for assistance.

 

We'll wait for your reply. Thank you.

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Level 1a

I have just replied, please check the inbox.

 Many thanks

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Moderator

Thanks for confirming, @Lilydales

 

Your concern has now been raised by one of our Mobile Specialists. Further updates will be provided via phone call or SMS. 

 

 

Regards,

Ahra_G