We have received your PM and we have likewise replied to it asking for your best contact number so we can arrange one of our mobile specialists to contact you for assistance.
We'll wait for your reply. Thank you.
Having had a look on your account, it shows that your pre-payment balance is still full and has not been used.
I have organised a call back to be made tomorrow, 16 January 2021, from a member of our Mobile specialist, to assist you further with your concern.