Asking for refund on pre balance account

[Lilydales]

Hi, I'? using a prepaid plan which costs me $12.5 per month. I though I have to top up in advance, but it charged me directly without using the money in prevalence account. I wonder how can I get the unused money from my prepaid account

[Riezl]

Hi @Lilydales, please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community

[Lilydales]

hi, I please check your inbox

[Riezl]

We have received your PM and we have likewise replied to it asking for your best contact number so we can arrange one of our mobile specialists to contact you for assistance.

We'll wait for your reply. Thank you.

[Lilydales]

I have just replied, please check the inbox.

 Many thanks

[Ahra_G]

Thanks for confirming, @Lilydales. 

Your concern has now been raised by one of our Mobile Specialists. Further updates will be provided via phone call or SMS. 

Regards,

Ahra_G

[Lilydales]

Hi, hope you are well,

My issue haven't been fixxed, although it was over 3 months. I'm very disappointed with the service

[Ahra_G]

Hi @Lilydales, 

Having had a look on your account, it shows that your pre-payment balance is still full and has not been used. 

I have organised a call back to be made tomorrow, 16 January 2021, from a member of our Mobile specialist, to assist you further with your concern. 

Regards,

Ahra_G