change of card

[lilyevans]

i have been trying to change my account details for almost amonth and i keep getting error e-13ab1444b7424ba798b65390b2ee0b55

its not working on website or app.

i have had the threat of cancellation.

i got a call this morning butthe person did not speak just dead air.

this is not ok.

this needs attending to asap as i will deal wit the anxiety and panic attackes without internet access. i have nbeen with TPG since 2001 so i expected better service than this

[BasilDV]

Welcome to the Community @lilyevans.

We'd like to help turn your experience around.

Shoot me a PM with your TPG username or customer ID number along with your preferred time and best number to be contacted by our Accounts team to help you update your account details.

BasilDV

[lilyevans]

pm sent

[lilyevans]

?

[BasilDV]

Got it! We'll arrange the call within 1 hour today.

[lilyevans]

and what on earth is NBN FTTC Digital Voice Phone number i am nbn 59.95 only, why am i getting abother 10 charge?

[lilyevans]

been over an hour, no call

[BasilDV]

Hi @lilyevans

We understand that you've been in touch with our team and discussed the process.

Have a good day!

BasilDV