disconnection

[hps]

Hello,

I have tried ringing several times over the past few weeks with no luck in getting through so now I am trying here.  Family member with the account has passed away.  You are continuing to charge the account.  Please tell me how to get this stopped and reimbursed.  The phone/internet has not been used in quite some time as there was dementia involved.  Please reply asap.  Time is marching on and we will not continue to pay the bill.

Distressed family

[Aubrey]

Hi @hps, we're sorry to hear about the passing of your relative. We want to make sure you get every help you need in regards to closing of the account.

Let's start by grabbing the account details. You can send us a private message and we can go from there.

Thanks,

Aubrey