international cannot login to tpg website or mobile app

[Ahra_G]

Hi @marinazhang009,

MyAccount is currently inaccessible to international locations. 

Sending a PM requires you to be on Level 2. You may reply to this thread or try sending one directly to me. 

-Ahra_G

[marinazhang009]

Hi Ahra_G,
Thank you for your quick response.

I'm not sure what you mean by sending one directly to you?

Could you please turn off international roaming for me? I'm not sure why it turned on automatically; I never enabled it. What information do you need from me to do so?

I'm also puzzled by the lack of a servicedesk that customers can contact while overseas; this makes it unnecessarily difficult to resolve issues.

[ssd]

Hello, 

I am having the exact same issue, with the difference being that I am in Bali.

I need to access MyAccount so I can pay the account but unable to do so.

I have even tried using a VPN still unable to do so.

TPG is blocking access to support  and myaccount sub-domains coming when overseas.

How can I resolve this.

I have gone through this thread and no solution has been provided. What is the resolution for this??

Regards
ssd

[Ahra_G]

Hi @ssd,

TPG MyAccount is restricted to international locations due to potential security risk. A workaround is using an Australian VPN. 

Send us a private message and we'll help get your account sorted. 

-Ahra_G