<E: Renew: dont_renew>

[yumixiaodou]

I followed every step to pay for the broadband bundle plan but when it comes to step 9 it shows <E: Renew: dont_renew>.
What can I do to pay the plan?

[BasilDV]

Hi @yumixiaodou

Welcome to the Community!

We were able to locate your account and learned that you've been in touch with our Accounts team.

The payment details have been updated successfully.

Let us know if you need further assistance.

BasilDV